Frequently Asked Questions

Our technicians are happy to answer any questions you have. Check out answers to our most commonly asked.

DOES TRI-CITY APPLIANCE GIVE TIMED APPOINTMENTS?

We provide one-hour windows of when to expect our technicians. Depending on your preference, we’ll send a text message or make a phone call to you at 6:00 PM, the day before your service call, to advise you of the window to expect our technician. For customers whom we know either an AM or PM appointment is necessary, we do our best to provide your service call within that time frame.

DOES TRI-CITY APPLIANCE GIVE TIMED APPOINTMENTS?

We provide one-hour windows of when to expect our technicians. Depending on your preference, we’ll send a text message or make a phone call to you at 6:00 PM, the day before your service call, to advise you of the window to expect our technician. For customers whom we know either an AM or PM appointment is necessary, we do our best to provide your service call within that time frame.

WHAT ROUTINE MAINTENANCE DO I NEED TO DO FOR MY SUB-ZERO?

Sub-Zero recommends twice yearly condenser cleanings. Some models require additional service such as replaceable water and/or air filters as well as chemical cleanings on ice machines. Your Tri-City technician will advise you of which issues need to be addressed on your specific model.

WHAT ROUTINE MAINTENANCE DO I NEED TO DO FOR MY SUB-ZERO?

Sub-Zero recommends twice yearly condenser cleanings. Some models require additional service such as replaceable water and/or air filters as well as chemical cleanings on ice machines. Your Tri-City technician will advise you of which issues need to be addressed on your specific model.

DOES MY UNIT HAVE A FILTER? HOW OFTEN SHOULD I BE REPLACING IT?

Current generation Sub-Zeros do have both a water filter and an air filter. Ice machines can also have a water filter.

Filters may need replacing as soon as six months on some models but could last up to a year.

DOES MY UNIT HAVE A FILTER? HOW OFTEN SHOULD I BE REPLACING IT?

Current generation Sub-Zeros do have both a water filter and an air filter. Ice machines can also have a water filter.

Filters may need replacing as soon as six months on some models but could last up to a year.

WHAT TEMPERATURE SETTINGS SHOULD I KEEP MY SUB-ZERO AT?

Sub-Zero recommends 38° for your refrigerated section and 0° for your frozen section. However, there is a range that the unit will allow temperatures to be set at for different cooling.

WHAT TEMPERATURE SETTINGS SHOULD I KEEP MY SUB-ZERO AT?

Sub-Zero recommends 38° for your refrigerated section and 0° for your frozen section. However, there is a range that the unit will allow temperatures to be set at for different cooling.

WHAT WARRANTY DOES MY UNIT HAVE?

See Sub-Zero and Wolf product limited warranties here:

Sub-Zero Warranty
Sub-Zero Outdoor Warranty
Wolf Warranty
Wolf Outdoor Warranty

WHAT WARRANTY DOES MY UNIT HAVE?

See Sub-Zero and Wolf product limited warranties here:

Sub-Zero Warranty
Sub-Zero Outdoor Warranty
Wolf Warranty
Wolf Outdoor Warranty


STILL HAVE QUESTIONS?

Please feel free to call us directly or send an email. Our knowledgeable staff and technicians are happy to help.

Tri-City Appliance Service

2920 E Mohawk Ln # 107, Phoenix, AZ 85050

M-F 7:30 am – 4:00 pm